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Ticketmaster Reviews
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Feb 8, 2023
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Ticketmaster Customer’s Q&A
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Ticketmaster FAQs
What payment methods are accepted by Ticketmaster?
Ticketmaster accepts several payment methods, including American Express, Visa, MasterCard, Discover, and Ticketmaster and Live Nation gift cards and/or Ticketmaster Ticket Cash and Live Nation Concert Cash.
What is Ticketmaster's refund policy?
If eligible for refunds, Ticketmaster will issue a refund of the ticket price paid, any service fees, and any additional add-ons or upgrades. However, expedited shipping charges, merchandise purchases, fan club membership fees, or any other amounts will not be refunded.
Can tickets be exchanged for other tickets of equal or higher value?
For many events, certain tickets may be exchanged for tickets of equal or higher value. A per ticket exchange fee may apply. Exchanges are not available for tickets purchased through resale, VIP and other premium tickets, or tickets purchased with bundled products.
What are the delivery options available for tickets?
Ticketmaster offers various delivery methods including mobile, US Mail, print-at-home, will call, courier delivery, and expedited delivery.
How does ticket transfer work and is it safe?
Ticket transfer is a secure process where the recipient accepts the tickets with Ticketmaster's system, and a new barcode is issued to the recipient once the transfer is complete.